FAQ
Frequently Asked Questions
Everything you need to know about your account, payments, security, and the rest. Still stuck? Talk to a human.
What is Vima General Services Limited?
Vima General Services Limited is the parent company behind VimaReseller, VimaPay, and VimaEscrow. It provides digital-economy services for businesses, freelancers, livestreamers, and individuals, including recharge services, payments, virtual cards, currency access, and escrow-backed transactions.
Where is Vima based?
Vima General Services Limited operates from Nigeria and serves customers locally and internationally through its digital platforms.
Can individuals use VimaReseller or is it only for businesses?
Yes. VimaReseller is available for both individuals and businesses who want access to recharge services, digital solutions, currency exchange, and related services.
How fast are recharge transactions processed?
Most recharge transactions are processed instantly or within a few minutes. In rare cases, delays may occur due to network issues, provider downtime, verification checks, or payment processing delays.
What does “no limits” on the virtual card mean?
“No limits” means the virtual card is designed to give users flexible spending access for online and international purchases, subject to applicable compliance, security, and provider requirements.
What bills and utilities can I pay through VimaPay?
You can use VimaPay to pay for everyday bills and utilities such as airtime, data, electricity, subscriptions, and other supported services.
Is VimaPay available outside Nigeria?
Yes. VimaPay supports international access and cross-border transactions, making it useful for customers who need digital payment services beyond Nigeria.